In today's episode I interview Chuck Frey who is the founder and publisher of InnovationTools.com, the world's largest website focused upon innovation, creativity and brainstorming. He's also the publisher and author of the The Mind Mapping Software Blog, the definitive source for news, trends, tips and best practices for visual mapping tools. He has also written several popular e-books about mind mapping software and creativity. His newest book is Creativity Hacks.
Click the player below for streaming audio:
SHOW NOTES:
Here is a list of resources recommended by Chuck Frey:
In this episode I interview Tampa, Florida entrepreneur John Kypriotakis about his new venture, LinksNet, that combines business networking with Golf. John also talks about some techniques he uses to stay organized and focused on the things that drive his business.
Welcome to The On Target Podcast. I hope you found us OK. Because we've been getting so much traffic from our first episodes we decided to give the podcast it's own web home. Previously it was hosted on my main website and blog WorkloadMaster.com.
Have you ever been in a conversation with another person when a little voice in your head says "they get me"? That's quite a feeling isn't it?
Unfortunately this doesn't happen often enough, particularly in the business world.
Today The On Target Podcast will continue with Part Two of my recent interview with Dr. Ingeborg Hrabowy. She's a Cleveland, Ohio based clinical psychologist who specializes in helping business people communicate better. I bet there's no lack of work for her.
In the interview you will hear her talk about how valuable it is to everyone to invest in becoming better communicators. So have a listen to Dr. Hrabowy.
Books: The Personality Compass- will tell you someone's interpersonal style and how best to communicate with them at work, at home or in love to get the results you'd like authors Diane Turner and Thelma Greco.
It's a fun and easy read.
Crucial Conversations: Tools for talking when stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switlzer
Do you want to be understood? Do you need for people to "get you"? Of course you do. It is a basic human need. Unfortunately our lack of communication skills and awareness of the listener often get in the way.
Most of the time we are our own worst enemy and we're not even aware of it. The inability to communicate effectively has a huge cost not just for your business but you personally.
So how do you know if people really "get you"? And if they don't (God forbid), then what can you do about it?
Who better to shed some light on this than an expert in interpersonal communications.
Recently I had an opportunity to interview Dr. Ingeborg Hrabowy, an expert in the area of business communications. She is a Cleveland, Ohio based clinical psychologist who specializes in helping individuals and businesses with the human side of business. Ingeborg is often sought out by businesses to help sort out complex and sensitive people issues. In these situations she leverages her experience as a psychologist to help with leadership development, conflict resolution and crisis intervention.
Ingeborg is a very engaging and lively person. As a skilled storyteller she uses examples from her work to illustrate the pitfalls of poor communications. Her stories alone are worth the time to listen.
I recorded the interview and will play it for you in two segments. The second segment will run in the next edition of On Target in two weeks.
For streaming audio click the player below.
Show Notes:
Here's a list of a few of Dr. Hrabowy's key points from the interview.
Below is a list of some of the things that cause miscommunication:
Lack of Clarity
Lack of Specificity
The speaker is not aware of what they want to accomplish
Awareness of the skill set of the receiver
Emotional maturity of the individual
Awareness of whether the receiver receptive of defensive
The speaker's level of self-awareness
The participants' ability to read non verbal cues (body language)
The listener's interpersonal skills
The two areas where managers need the most help in communicating:
Self awareness
Desire and willingness to learn and improve
Two things you can do right now to improve your communication skill at work (or at home):
During the next week make a point to practice and observe the effect your communications have on those around you. Ask someone close to you to give you feedback about their understanding you what you said.
Each time you communicate something important, check for clarity by asking the recipient to explain their understanding of what you said.
For more information about Dr. Hrabowy you can visit her page at the COSE (Council of Smaller Enterprises), or Psychology Today.
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